Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use our personal growth coaching services, including:

• Personal Information: Name, email address, phone number, mailing address, and other contact details
• Professional Information: Career details, professional goals, current employment status, and industry information
• Coaching Data: Assessment results, progress notes, goal-setting information, and session records
• Payment Information: Billing address and payment method details (processed securely through third-party providers)
• Technical Data: IP address, browser type, device information, and website usage patterns
• Communication Records: Emails, messages, and other communications between you and our coaching team

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing personalized coaching services and developing customized growth plans
• Tracking your progress and adjusting coaching strategies accordingly
• Communicating with you about your coaching sessions, appointments, and program updates
• Processing payments and managing your account billing information
• Providing legal and tax guidance related to your personal development investments
• Improving our services and developing new coaching methodologies
• Complying with legal obligations and professional coaching standards in Canada
• Sending you relevant resources, newsletters, and educational materials (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share specific information
• Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, scheduling platforms, secure communication tools)
• Legal Requirements: When required by law, court order, or to protect our legal rights and safety
• Professional Consultation: With other qualified professionals (with your permission) for the purpose of providing you with the best possible coaching support
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission and online communications
• Secure, password-protected servers with regular security updates
• Limited access to personal information on a need-to-know basis
• Regular security audits and compliance with Canadian privacy standards
• Secure document storage and confidential handling of all coaching materials
• PIPEDA (Personal Information Protection and Electronic Documents Act) compliance

5. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to legal and professional obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Withdraw Consent: Withdraw your consent for certain uses of your information
• Opt-out: Unsubscribe from marketing communications at any time
• File Complaints: Lodge complaints with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors use our website to improve user experience
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent tool.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active coaching relationship data: Retained throughout the duration of our coaching relationship
• Completed coaching records: Retained for 7 years after the end of our coaching relationship for professional and legal compliance
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Anonymized data may be retained indefinitely for business improvement purposes
• Legal and tax-related information: Retained according to Canadian legal and professional requirements

8. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we need to transfer your information outside of Canada, we will:

• Ensure adequate protection through approved mechanisms such as standard contractual clauses
• Obtain your explicit consent for any transfers to countries without adequate privacy protections
• Notify you of any such transfers and the safeguards in place to protect your information

9. Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website with a new "Last Updated" date
• Notify you by email of any material changes that affect your rights
• Provide prominent notice on our website for significant policy changes
• Allow you to review and accept material changes before continuing to use our services